FAQ

We are following the COVID-19 situation closely and are doing our very best to keep our performers, your family and guests safe while also providing an enjoyable experience. We are instituting the following precautions: We ask all partiers to only host or attend a party with our characters if they (and everyone in their household) are healthy, fever and symptom free. We will be requiring this of all our performers and staff as well! If a party needs to be re-scheduled due to illness, please let us know as soon as possible. We will be happy to work with you in selecting a new date and no re-scheduling fees will apply. Please have everyone wash their hands before the character enters the party. Our performers will be sanitizing their hands thoroughly during and in-between parties. Our characters do not wear face masks unless specifically requested. If you would like them to wear a mask or to take additional precautions, we will be happy to accommodate your wishes, please just let our "Fairy Godmother" Jenna know upon booking. Thank you for your patience and understanding as we navigate these uncertain times.

We would prefer you to schedule at least a month in advance. Try to book your character at least 30 minutes after your party’s commencement to allow enough time for guests to arrive. Events within 2 weeks of booking are unavailable online, but please do not hesitate to call our headquarters… We may be able to work some of our magic!

Absolutely! We find that both boys and girls have loads of fun at either of our Princess or Superhero parties. Our well-trained performers and customizable packages allow us to appeal to both genders. If you are expecting an equal amount of boys and girls at your party, check out our Co-ed Packages with both a Princess AND a Superhero!

We come to you! Character parties can happen just about anywhere you please: your home, clubhouse, park, recreation center, playcenter, restaurant and so much more! Just make sure to check with your location first. Client is responsible for paying for the character's parking or entrance fee if applicable. Please read our outdoor policy for parties/events outdoors. Thank you!

Let’s face it, we live in the desert, and it gets very hot in the Summer. The costumes, wigs and masks can make the performer extremely hot. Please be advised that our land characters CANNOT be outside in temperatures exceeding 90 degrees or below 50 degrees. Bat Hero and Dark Lord cannot perform in temperatures past 85 degrees. If you are planning an outside party, please have a clean, dry, shaded area for activities. Pool must be a comfortable 83 degrees or warmer for swimming mermaid to enter. We recommend having an alternate location prepared in case of bad weather or extreme heat or cold. Thank you for understanding!

We service all of the Tucson & Phoenix Valleys: Gilbert, Mesa, Chandler, San Tan Valley, Queen Creek, Tempe, Scottsdale, Surprise, Avondale, Glendale, Peoria, Marana, Sahuarita and more! There is no travel fee for areas within our 20 mile borders starting from central Phoenix or Tucson. This includes Phoenix, Scottsdale & most of the surrounding metro areas. For locations outside of our 20 mile border, a $1 per mile - per Character fee will be assessed.

Our quality and authentic characters provide that special something extra to many different types of occasions and events: Corporate Events, Marketing Events, School & Church Functions, Retreats, Reunions, Weddings, Holiday Parties, Tea Parties, you name it! They are the perfect way to communicate “I love you”, “I appreciate you”, “Come check us out”, or “Let's become stronger as a team!” Give our headquarters a call and we’ll be happy to work out a customized package to suit your specific needs.

Our full-service website will be launched soon. Until then, please book over the phone by calling: 602-550-4679. We accept all major debit/credit cards as well as payments via Venmo, Zelle, PayPal and check.

If your performer/artist has met or exceeded your expectations, gratuity is greatly appreciated although not expected. Tipping an entertainer is just like tipping a waiter; anywhere between 10%-20% of the service total is a typical tip amount and is much appreciated!